Reminders
Medication and clinic reminders
Register your medicine times and clinic appointments, and choose to get reminders by SMS, WhatsApp or both.
How reminders work
| Reminder | When you get a message |
|---|---|
| Medication | 10 minutes before your medicine time, and again at the time Example: medicine at 9:00 p.m. → messages at 8:50 p.m. and 9:00 p.m. |
| Clinic appointment | One week before and one day before the appointment (at 9:00 a.m.) Example: appointment on 20 November → messages on 13 November and 19 November. |
All times are East Africa Time (EAT). Kenya does not change its clocks, so your reminders stay at the same time all year.
Please read before you sign up
- Reminders are a convenience. They are not a medical safety system. Messages can be delayed or fail — please don’t rely on them as your only reminder.
- Messages are short and neutral, such as “Time for your medicine”, so they don’t reveal your health on a shared phone. Your own label is only added if you choose.
- Messages never contain dosing advice or advice about missed doses. For those questions, speak to a clinician or pharmacist.
- Delivery depends on your consent and on the SMS/WhatsApp service being available.
- Reply STOP at any time to stop all messages immediately.
What we collect
Only your phone number, your reminder times or dates, your channel choice, and an optional label. We don’t ask for your name, diagnosis or ID number. You can delete everything at any time. See the privacy notice for how long we keep data.
Privacy noticeSign up for reminders
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